Terms and information
Company information
The content of this webshop is provided and updated by the following company:
Enbackens Gård
Mossängsvägen 186
68491 Munkfors
Sweden
Corporate Identity Number: 601220-5529
VAT nr: SE601220552901
Phone: +46 73-90 80 613
E-mail: musteri@enbackens.se
Payment and prices
Prices can vary to date and can be changed in the future. Price per product and total will be shown at check-out, including charges for freight, payment charges and swedish VAT. The prices shown in the webshop are preset to SEK including VAT. Swedish VAT for beverage and food is 12%. For export costs are calculated in EUR including swedish VAT.
We offer payment by:
- Hygglig Checkout (Marginalen Bank)
We offer card payment with Visa, Mastercard and Maestro. No fee will be charged for payment by card. The card information is encrypted with SSL and handled by our partner Marginalen Bank, which is certified according to PCI-DSS.
We use 3D-secure (Verified by Visa / Mastercard SecureCode) which is an authentication system for secure card payments from Visa and Mastercard.
The card is charged in SEK at the time of purchase.
Terms of payment are also stated at checkout under the respective payment options.
Shipment and returns
We offer the following delivery alternatives:
- Standard delivery
Price according to volume/weight of the order within Sweden. Delivery in 4-6 days to nearest service point. Delivery within the EU please allow some extra days of delivery. - Collect at Musteributiken Karlstad
No extra charges. Wait for order confirmation. - Collect at Gårdsbutiken Munkfors
No extra charges. Wait for order confirmation.
Terms for delivery is also shown at check-out for each delivery alternative. If not stated, delivery time is apr 4-6 days. If an item has special delivery time, it will be noted for the aticle shown. Any delays will be notified by e-mail. Customers have the right to order cancellation due to delay. We will do what we can to complete your order. In some cases delivery can not be made, i.e. if our carrier or supplyer makes completion impossible. With reservation for our rights to be hold liable for refund claims due to delays.
Returns
Returns are med at customer costs other than the product is defect or wrong. For shipment of replacement products, no extra charges are made.
14 days rights of regret
In accordance with the law of distance contracts and contracts made outside the business’ premises (Lag om distansavtal och avtal utanför affärslokaler), the consumer has Rights of Regret for 14 days for deliveries within Sweden. When utilising the Rights of Regret, the consumer pays the return freight. The cost for the return freight will correspond with what the consumer paid for the original shipping.
If the product is unused and returned as new, the whole cost of the product is repaid. If the product has been used or shows signs of use, the consumer is repaid a part of the total cost.
Returns are made to:
Enbackens Musteri AB
Mejerigatan 2
653 43 Karlstad
Sweden
Refunds
We will refund you within 30 days after reception of your return. Customer will pay the return freight charges.
Read more about rights of regret "distansavtalslagen" at Konsumentverket: http://www.konsumentverket.se/
Policy regarding privacy and personal data
When You place Your order, we will need certain personal data. At check-out You agree that we use this data to complete shipment to You. According to law (GDPR) you have the right to see the personal data that is collected. You have the right to have the personal data deleted or edited to Your instructions. Please contact us by e-mail.
Personal information
By shopping at Enbackens Musteri / Enbackens Gård, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
Enbackens Musteri / Enbackens Gård is responsible for the processing of personal data that you have provided to us. Your personal data is processed by us to be able to handle your order, handle accounting and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
What is a personal information?
A personal data is all information that can be directly or indirectly attributed to a natural person.
What information do we store?
To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, promotions and similar mailings take place with your consent.
What information is shared and for what purpose?
Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are Marginalen Bank.
Shipping company
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are DHL, Postnord.
Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. We use Mailchimp to send out newsletters.
Google Analytics - We use google analytics to collect statistics from the website so that we can optimize our website and advertising.
Google anaytics uses cookies that are stored on your computer and analyzes how you use our website.
The right of access
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
The right to be forgotten
You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).
Responsible for data protection
Enbackens Musteri / Enbackens Gård is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
This is how we protect your personal data
We use industry standards such as SSL / TLS to process and communicate sensitive information such as personal data and passwords in a secure way.
We use a Swedish platform, Abicart, which is operated by Abicart AB based in Mölndal.
Amendments to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se.
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.
Other
Should there be any problems with the webshop during your order, email and we will help you: musteri@enbackens.se
Please note that your product may be photographed and used as a product image in the web shop or displayed on Facebook or Instagram.